Our Policies

TEL-STAR CABLEVISION, INC

Privacy Policy

The Federal Cable Communications Policy Act of 1984 contains certain provisions regarding the collection and disbursement of personally identifiable information by cable television operators. In accordance with those provisions, this cable system collects and maintains personally identifiable information concerning customers. That information includes, among other things, your name, address, phone number, billing records; service maintenance and repair records; premium service subscription information; marketing information and
customer complaints.

Personally identifiable information is generally used for the normal business purpose of offering and rendering cable television service and other services to you. Some persons have access to such information when necessary in connection with our business or when otherwise desirable. Access may be on a day-to-day basis. Those people who have access include cable system employees; cable system sales agents; businesses which provide services to the cable system, such as our accountants, billing and collection services, program and program guide providers where applicable; program services which will periodically audit subscription information and other business that seeks to use your name, address, etc. The cable system will not maintain such information after it is no longer necessary for carrying on our business.

As a customer, you may review any personal information held by us which pertains to you if you give us a reasonable period of time to locate and, if necessary, prepare the information for review. Preparation is sometimes necessary to avoid disclosure of information relating to other customers. If you wish to review your personal information, please contact us by letter or telephone to arrange for a review. The review will be at our local system business office. You may request correction of any errors in personal information which we collect and maintain pertaining to you. Federal law prohibits collecting any personally identifiable information other than information necessary to carry on our business or to detect theft of service, unless you consent.

To the extent that we are permitted to collect personally identifiable information, we are permitted to disclose such information only to the extent necessary to conduct our business. In addition, the law allows us to disclose your name and address for non-cable service related mailing lists or other purposes unless you tell us you do not wish us to disclose it. However, such disclosures of names and addresses may not be in a form that discloses the extent or type of any use you make of services we provide, nor may it disclose the nature of any transaction you make over the cable system. If you do not wish to have your name and address disclosed even in limited situations described above, or if you wish to limit the circumstances in which we will disclose it, please obtain, fill out and return an address form from our local business office.

Except as indicated in the preceding paragraph, we may not disclose personally identifiable information without your consent, unless we are required to do so by court order. If we are served with a court order requiring disclosure of personally identifiable information concerning a customer, we will inform the customer before any information is released. Under some circumstances, a governmental entity may seek a court order to obtain personally identifiable information from the cable system concerning a cable customer. The customer must be given an opportunity to consent to issuance of such an order.

Any person aggrieved by an act of a cable operator in violation of these federal limitations on the collection and disclosure of personally identifiable information may bring a civil action in a United States District Court to enforce the limitations.

Equal Opportunity Employer

It’s the policy of Tel-Star Communications, Inc. to provide equal employment opportunities to all qualified individuals without regard to race, color, religion, national origin, age, gender, marital status, sexual orientation or disability. This policy of equal opportunity covers all aspects of the employment relationship, including application and initial employment, working conditions, promotions and transfer, selection for training opportunities, compensation and the applications of service, retirement and employee benefit plan policies. Tel-Star Communications, Inc. recognizes that our continued growth and business success depends on the development and utilization of the full range of the Company’s human resources and full utilization of all segments of the available workforce in which we operate our business.

Non-discrimination and Interconnection

Telstar Communications, Inc. adheres to the principles of the Federal Communications Commission’s Internet Policy Statement by not favoring any lawful Internet applications and content to the omission or hindrance of any other Internet application or content. Any network management policies or any change to the policies describing any business practice or technical mechanisms that restrict, impede, omit, content or limit usage shall be posted on this website. Telstar connects to the world-wide web through other service providers and does not have a private network. Telstar offers interconnection, where technically feasible without exceeding current or planned capacity limits, at terms and rates negotiated between the parties through negotiation. Telstar offers anchor institutions interconnection for private distance learning capacity at substantial market discounts under the aforementioned guidelines. Telstar does not discriminate against any person, creed, organization, business, religion or any other entity on the basis of race, gender, lawful business type, politics, or any other identifier of persons, organizations, businesses or entity. Telstar does reserve the right to restrict bandwidth or capacity when individual users threaten the viability of the overall network. Telstar is subject to the needs of law enforcement and exercises reasonable network management to ensure delivery of quality service to all users. Any user or prospective user, who cannot resolve a dispute with Telstar Communications Inc., is encouraged to seek remedy by notice to the Federal Communications Commission.