customer support
Talk to a real, living person – every time!
Cable entertainment support
Internet technical support
+1 (888) 529-5694
customerservice@mytelstar.com
Digital phone support
+1 (888) 529-5694
Experience whole home
wifi with Eero
Tel-Star Communications is proud to be partnering with Eero, to provide whole-home WiFi. Eero is a simple to use WiFi system that covers your entire home in fast, reliable WiFi. With a network that expands to fit your needs, you’ll finally be able to stream, work, and play from every corner of your home — and from the backyard, too.
With Eero, every device gets a reliable connection all the time, everywhere in your home.
How much is Eero?
Eero mesh wifi routers are $7.00/mo for 2 modules ($12.00/mo. including required modem) and $3.00/mo for additional modules.
What are Eero Secure and Eero Secure+
Increased access brings increased risk. Eero Secure is the only service you need to keep you and your family’s personal information, devices, and network protected from online threats. Real time threat scans with Eero Secure prevent malicious sites from loading. Family safe content filtering and ad blocking can also help customize and streamline your internet experience. Eero Secure+ includes:
- encrypt.me VPN to browse the web privately and securely.
- 1Password password manager which can safely create, store, and share unique passwords in one central place, to help you stop using the same simple password everywhere
- Malwarebytes, which scans, cleans, and protects your computers and mobile devices from viruses, ransomware, and more.
More information is available at https://eero.com/eero-secure
Frequently asked support questions
Can I set up auto pay through my bank?
Yes, you can, however please allow for mailing time.
What type of payments can be made by phone?
We now take credit, debit, and also ACH savings/checking payments.
Do I have to call Julie before I dig?
Yes, you need to call Julie before doing any digging. Dial 811 or visit www.illinois1call.com
When will they bury my cable?
Once we have a temporary line laid out we will call Julie and within a week or two we will come back to bury your cable line. This is also dependent on ground conditions. Heavy rains or frozen ground puts the work out a little bit longer.
Will a generator allow me to use my Tel-Star services?
No. Your services will not be restored until the power outage in your area is restored.
High speed and
digital phone
Home broadband
Data for 4-6 devices
Unlimited calls
Local & Long Distance
High Voice Quality
Address
1295 Lourdes RD.
Metamora, IL 61548
Open hours
Mon-Fri: 8 AM – 5 PM
Sat-Sun: closed
Phone
(888) 842-0258
(309) 383.2657
Get in touch
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