Frequently asked questions
I THOUGHT WE HAD FIBER ALREADY?
Our last upgrade featured an HFC network which means a hybrid network. This means that the “backbone” of the network is fiber, but the fiber wasn’t ran directly into our customer’s homes.
WHY IS THIS FIBER BETTER?
We are converting our entire network to fiber-to-the-home (FTTH). FTTH networks are “networks of the future” and are the most cutting edge technology available for internet networks today. This network will be ultra-reliable and lightning-fast for years to come!
WHAT IF I'M ALREADY A CUSTOMER?
If you’re already a Tel-Star customer, once we convert your neighborhood to FTTH, we will upgrade you to this network free of charge! You will receive mailers and email alerts once the FTTH network is available. After that, go online or call to set up an install to change over to the new network. It’s a fast & easy process!
HOW LONG WILL YOU BE IN MY YARD?
Construction in your personal yard will typically be done in 1 day and we move down the street. Construction is fairly quick and low impact.
HOW DO YOU KNOW WHERE MY SPRINKLER LINES ARE?
However, our conduit is put in 24”-36” this generally keeps us under all of your sprinkler system. We recommend to everyone to run your sprinklers before and after construction to make sure a line didn’t get nicked by a shovel. If you do see that something is wrong please call us immediately and we will make sure to have it fixed for you in 24 Hours. Generally we can even repair it for you the same day!
HOW LONG UNTIL THE NEW NETWORK IS READY?
We already have a few of our neighborhoods converted over to fiber-to-the-home, but we will roll this out in every single area we service over the next 3-5 years! We will send updates and post on Facebook about our progress.
Benefits of fiber internet
Fiber is a much more reliable source of internet than traditional broadband internet.
Experience whole home
wifi with Eero
Tel-Star Communications is proud to be partnering with Eero, to provide whole-home WiFi. Eero is a simple to use WiFi system that covers your entire home in fast, reliable WiFi. With a network that expands to fit your needs, you’ll finally be able to stream, work, and play from every corner of your home — and from the backyard, too.
With Eero, every device gets a reliable connection all the time, everywhere in your home.
How much is Eero?
Eero mesh wifi routers are $7.00/mo for 2 modules ($12.00/mo. including required modem) and $3.00/mo for additional modules.
What are Eero Secure and Eero Secure+
Increased access brings increased risk. Eero Secure is the only service you need to keep you and your family’s personal information, devices, and network protected from online threats. Real time threat scans with Eero Secure prevent malicious sites from loading. Family safe content filtering and ad blocking can also help customize and streamline your internet experience. Eero Secure+ includes:
- encrypt.me VPN to browse the web privately and securely.
- 1Password password manager which can safely create, store, and share unique passwords in one central place, to help you stop using the same simple password everywhere
- Malwarebytes, which scans, cleans, and protects your computers and mobile devices from viruses, ransomware, and more.
More information is available at https://eero.com/eero-secure